FAQs
RESERVATIONS
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We recommend as soon as possible! Because we are a new, small business, we are committing ourselves to serving one client per date, we will not be accepting multiple requests for the same day. We want to make sure our travel time, rental deliveries and pick up times are met all within a timely manner and no rush, our priority for your requested date is only you! Generally 1-2 months in advance would be ideal for booking.
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Please fill out our inquiry form on our Contact page. List the items you are interested in and we’ll get back to you to confirm availability. Once we confirm your requested date is available with your selected pieces, we will send an agreement form and quote.
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A proposal (quote) does not guarantee the availability of any items until a 50% non-refundable retainer payment is received.
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A 50% non-refundable retainer deposit and a signed client agreement is required to reserve your items. Final payment (remaining 50%) is processed 5 days before your event.
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As part of our agreement letter, the 50% non-refundable retainer fee fairly compensates Bohemian Basement Rentals for committing to provide services, rental items, and turning down other potential projects/clients.
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We currently accept cash, check or digital payments such as Venmo and Zelle.
CHANGES & CANCELLATIONS
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Of course! If any changes occur, removed or added, they must be made 30 days prior to event date.
The proposal will be revised and client signature will be required for approval. -
Cancellations will result in losing the 50% non-refundable retainer fee paid for specific items, the remaining 50% deposit will not be applied towards the final balance due if cancelled 7 days before the event date. If cancellation occurs within 7 days of the agreed event date, there is no refund of deposit or final payment, you are responsible for 100% of the rental agreement.
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We will do our best to help you navigate through any rescheduling! If your event is postponed, please send us an email at contact@bohemianbasement.com to let us know. The 50% non-refundable retainer fee paid at time of reservation will still apply for postponed events, the remaining 50% will be rescheduled to be paid 7 days prior to your new event date. If your event location changes, please know the delivery fee may change as it will need to be recalculated.
DELIVERIES & WILL-CALL
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We deliver anywhere within Metropolitan Seattle and the Greater Seattle Area.
Please note, if we need to deliver and pick up under special venue circumstances (ex. stairs, elevators, ferry), this will be calculated in your quote. -
There's is a $30 order minimum on all delivery orders.
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Yes, we do have a will-call option available for smaller items only. Small items may include rugs, pillows, and other decor items. Because our inventory is mostly made up of large one-of-a-kind pieces, we deliver those ourselves to ensure they are safely transported from point A to point B. Many of our pieces are composed of delicate materials and carry many years behind them. Ultimately, our goal is to protect the longevity of each piece as much as we can.
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Our rental rates are determined "per event", we consider this to be a maximum of 24 hours for each item. Typically, delivery and pick up are scheduled on the same day.
RENTAL CARE
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Most rentals should be okay to be set outside, however, not under inclement weather (harsh wind, rain, snow).
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No